What to Do When Microsoft Outlook for Mac/iOS Stops Receiving Emails from Google Accounts

Microsoft Outlook is a popular email client that is used by millions of people around the world. However, there are some instances where Outlook may stop receiving emails from Google accounts. This can be a frustrating problem, but it is usually easy to fix.

One common solution is to remove and re-add the Google account to Outlook. This will force Outlook to re-sync with the Google servers and download all of your emails. To do this, follow these steps:

  1. Open Outlook.
  2. Click on the File menu.
  3. Select Settings.
  4. Click on the Accounts button.
  5. Select the Google account that is not receiving emails.
  6. Click on the Remove button.
  7. Click on the Close button.
  8. Click on the Add Account button.
  9. Follow the instructions to add your Google account back to Outlook.

Once you have re-added the Google account, Outlook should start receiving emails again. If it does not, you can try the following troubleshooting steps:

  • Check your internet connection.
  • Make sure that your Google account is not in spam or trash.
  • Update your Outlook software.
  • Contact Google support for help.


In most cases, removing and re-adding the Google account to Outlook will fix the problem. However, if you are still having problems, you can try the other troubleshooting steps listed above.

Additional Information:

  • If you are using a proxy server, make sure that the proxy settings are correct in Outlook.
  • If you are using a firewall, make sure that Outlook is allowed to access the internet.
  • If you are using a VPN, make sure that Outlook is allowed to connect to the VPN.

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