Updating to Google’s login security is preventing authorised access for some users. Try again won’t work either.
It is easy to resolve.
First you need to log into the master Google account via admin.google.com – the Admin console.
- Click ‘Users’
- Click the user you wish to gain access
- Click ‘Security’
- Click ‘2-step verification’
- Click ‘Get Backup Verification Codes’
- Copy out the codes
- ‘Copy all’ to a text/Word/editor (you’ll need one shortly),
- Log out.
Log into the account you’re trying to access. It will now ask you to enter one of the backup codes. Do that. You’re in!
Just in case you’re not in – there are other methods.
- Are you logged into your account on a mobile device? Use that logged in session to access the admin.google.com account – it will likely ask you for 2FA setup. Go ahead and add that – you should now have full access.
- There are additional steps that Google will require to circumvent the 2-step verification policy.
This information is available from the Google Help page
- Do you have access to the domain name server records (DNS)?
- Date the Google Workspace account was created
- Original secondary email address associated with your organization’s Google Workspace account (the email used to sign up for Google Workspace)
- Google order number associated with your account (if applicable)
- Number of user accounts you created
- Billing address linked to your account
- Type of credit card used for Google Workspace purchase and its last 4 digits
This information will be used by Google to validate your ownership of the account so they can bypass the restriction https://toolbox.googleapps.com/apps/recovery/form
Do this: copy out the ‘Backup verification codes’ (step 5 above) and put them in a safe place (make them part of your Business Continuity Plan BCP).